FAQs –
frequently asked questions

• Check-in: guaranteed from 3 p.m.
• Check-in: until 11 a.m.
• Early check-in (subject to availability): from 1 p.m. for €40.00 per room
• Late check-out (subject to availability): until 1 p.m. for €40.00 per room

We will pre-authorise a security deposit of 25% of the total booking amount on your credit card (Visa or Mastercard). Alternatively, you may make a deposit of 70% of the agreed total via bank transfer, or pay 25% in cash upon check-in. You can also pay the total amount using a debit card (EC card or Girocard).

Türkismühle station is the nearest railway station. Upon prior request (at least 3 days before arrival) and depending on availability, we will be happy to organise a pick-up for you. Our guest shuttle will take you to the hotel in just a few minutes. A fee of €10.00 per room applies.

Saarbrücken airport: approx. 45 minutes
Frankfurt/Main airport: approx. 90 minutes
Cologne/Bonn airport: approx. 90 minutes
Luxembourg airport: approx. 45 minutes

Yes, with our “Breakfast & Spa” package for €55.00 per person.

• Breakfast: between 7 a.m. and 11 a.m.
• Spa access: from 11 a.m.

Without package:

• Direct bookings – free spa access from 1 p.m.
• External booking platforms – spa access from 1 p.m. for €15.00 per person

• For direct bookings: free all-day use
• Via external platforms: Spa access can be booked on the day of departure for €55.00 per person.
• You can leave your bags in the luggage room.
• Lockers, showers, and changing rooms are available in the spa.
• Spa bag with bathrobe and towels can still be used.

• Free parking is available.
• Covered carports: €8.00 per day
• 30+ e-charging stations: charging process with room card, billing directly via the room (€0.79/kWh)

Use of the spa area from 1.p.m. on the day of arrival, plus all day on the day of departure.

For bookings via external platforms:
Spa access on the day of arrival – €15.00 per person
Spa access on the day of departure – €55.00 per person

Check into your room from 1 p.m. on the day of arrival, subject to availability (not guaranteed). We are happy to offer a complimentary upgrade within the standard room categories upon arrival, subject to availability (not guaranteed). Suites are excluded.

For bookings made through external platforms and with guaranteed early check-in:
Room access from 1 p.m. – €40.00 per room
Room upgrade – surcharge depending on category

We offer direct bookers accommodating cancellation conditions and examine each individual case to find a suitable solution.

For bookings via external platforms: You are subject to separate cancellation conditions.

On our website, you’ll find special offers and exclusive deals with price advantages available only here. All arrangements are bookable in every room category for direct bookers. Even without a package, the full range of our room categories is available to you.

For bookings via external platforms:
No arrangements available, no price benefits
Limited choice of categories – our suites are not bookable.

Our reservation team is here for you personally. Want to surprise a loved one, are part of a larger group, or need a special service? Feel free to contact us anytime.

For bookings via external platforms:
We are unable to act as your direct point of contact for questions and special requests.

Fully booked? We would be happy to notify you if a cancellation occurs and your desired date becomes available again.

For bookings via external platforms:
Waiting list service is not available.

• Treatments: From 9 a.m. to 6 p.m., and by appointment
• Fitness house “BewegungsRaum” Open 24/7
• Pool area (dress-on): 7 a.m. – 8 p.m.
• Natural bathing pond: Opening hours are adjusted year-round according to current weather conditions.
  Clothing required from June to September, clothing optional from October to May.
• Indoor sauna area: 10 a.m. – 8 p.m.
• Keltendorf sauna area:
  • Monday – Friday: 1 p.m. – 8 p.m.
  • Weekends: 10 a.m. – 8 p.m.
• Ladies’ sauna area: 10 a.m. – 8 p.m.

We recommend booking 4 to 6 weeks in advance, but last-minute requests by e-mail or phone are also welcome.

No, only our day spa offer can be booked online. Requests for treatments can be made via the online form. You can find an overview with prices on our website.

No.

Yes, via our Carlito App:

• Available 7 days in advance
• Bookable 3 days in advance

The weekly schedule can be viewed in the Carlito App:

• Available 7 days in advance
• Bookable 3 days in advance

A circular path leads to the fitness house “BewegungsRaum” – the door can be opened with the room card.

• Cardio equipment: treadmill, cross trainer, bike
• Strength training: dumbbells, rowing machine, weight tower

Other: fitness mats, exercise ball, stepper, wall bars, weight bench

Enjoy your stay without worries! From breakfast to dinner, we naturally offer a selection that caters to vegetarian, vegan, gluten-free and lactose-free guests. We also gladly accommodate the special needs of expectant mothers. Please inform us of any allergies or intolerances with each new booking, as we do not store health data. For special menus, an additional charge of €15.00 per day applies.

No, we automatically reserve a table for all hotel guests.

Yes, just let us know at reception by 3 p.m. – we will then credit you €25.00 per person.

• Breakfast buffet: 7 a.m. – 11 a.m.
• Smoothie bar: 1 p.m. – 4.30 p.m.
• Coffee and cake: 2 p.m. – 4.30 p.m. (only for hotel guests)
• Dinner: 6 p.m. – 9.30 p.m.

• Breakfast, lunch, and dinner: with prior reservation
• Breakfast price for external guests: €42.00 per person incl. drinks
• Bar NOX: from 6 p.m. without reservation (seats subject to availability)
• Coffee and cake time is reserved for hotel guests.

We kindly ask for your understanding that dogs are not permitted in the restaurant. However, they are very welcome in our spacious lobby and library. Subject to availability, we would be happy to reserve a table for you and your four-legged companion in the library for breakfast, lunch, or dinner.

At Bar LUMI, we appreciate a neat yet casual style. In the spa bistro, feel free to enjoy a bite to eat in your bathrobe.

No, we rely on sustainable concrete core activation to create a comfortable indoor climate. In addition, strategically placed louvers and curtains provide optimal shade and light control.

We offer one accessible room. The entire ground floor – including the lobby, restaurant with adjoining terrace, event area, and Seezeit Spa – is at ground level and fully accessible. 

• Weekends: minimum stay of 2 nights
• Sunday to Thursday: one-night stays are available
• Suites (Fire Suite, Sweetheart Suite, Spa Suite): minimum stay of 2 nights
• Public holidays: minimum stay requirements vary and bookings are available as special packages

• Free cancellation up to 14 days before arrival
• 70% of the total value of the booking from 14 days before arrival
• 90% in the event of cancellation on the day of arrival or no-show
• Special conditions on public holidays (e.g. Christmas and New Year's Eve) – please contact our reception and reservations team
• Tip: We recommend taking out travel cancellation insurance.

Yes, these are available at reception.

• On the room balcony (with the door closed)
• In front of the main entrance
• On the terrace

Yes, in selected rooms:

• Lake Room “Garden Lodge”
• Garden Lodge Suite
• Sweetheart Suite, Fire Suite, and Spa Suite (two-room suite)

We charge a €30.00 fee per room and night for your dog’s stay (maximum of two dogs per room in their own basket). We are happy to provide your four-legged friends with a blanket, two bowls, and a treat upon arrival.

By confirming your booking, you agree to these terms and conditions.

• We kindly ask for your understanding that dogs are not allowed in the restaurant or the spa and wellness area. However, they are very welcome in our spacious lobby and library.
• Subject to availability, we would be happy to reserve a table for you and your four-legged companion in the library for breakfast, lunch, or dinner. Please inform us before your arrival.
• Sleeping
  With our dog blankets, your four-legged friend will have a cosy spot on the floor. Bed, sofa, and chairs are reserved for people.
• Food
  Please use wet food only on the balcony.
• Dog sign
  Simply hang the dog sign on your room door, and our housekeeping team will know your furry friend is present.
• Room cleaning
  Out of respect for your dog’s territorial behaviour, we clean the rooms only when your furry friend is not present. Please notify the reception briefly or leave a note on the room flyer.
• Leash
  Dogs must be kept on a leash on the hotel grounds.
• Walking
  When walking your dog, you will find dog waste stations with bags available outdoors.
• Dog-free zones
  The spa and restaurant are dog-free areas. If you would like to dine with your dog, our library is a suitable place.
• Barking
  Thank you for keeping your dog’s barking under control to ensure peace and relaxation for all our guests.
• Surcharge
  If extra cleaning of furnishings and fixtures is required, we charge an additional fee of €50.00.

No. Children are welcome here. Please note that we do not offer childcare or child-friendly services.

0-2.99 years: €0.00 in a baby cot in the parents’ room
3-6.99 years: from €75.00 to €95.00 per night in an extra bed in the parents’ room
7-11.99 years: from €100.00 to €120.00 per night in an extra bed in the parents’ room
12-15.99 years: from €175.00 to €195.00 per night in an extra bed in the parents’ room
Our children’s rates (from 3 years) include overnight stay, breakfast, cake in the afternoon, and dinner.

From age 16, the adult rate applies, including Seezeit cuisine.

Soon! It is currently under development.

We only offer value vouchers (no service-related vouchers).

Currently, vouchers can only be redeemed in person at check-in. Online redemption is in progress.